Shipping + Returns

SHIPPING

We are a small family run business, we ship all orders from our tiny home studio here in Lund BC typically within 1 week of being placed. Please note due to Covid 19 it may take longer than usual to fulfill your order. We appreciate your patience and understanding. Please be aware that shipping carriers have experienced a increase in parcel mail and to expect delays due to this. We are unable to see more than what the tracking information provides. 

Canadian Shipping
All Canadian orders are shipped using regular mail with Canada Post. Shipping times can vary. Please allow 4 - 15 days for delivery on orders. 

United States Shipping
All U.S. orders are shipped with USPS regular air mail. Shipping times can vary. Please allow 6 - 18 business days for shipping to the U.S. All US parcels are tracked, you should receive an email with a tracking number once the parcel is en route. 

International Shipping
All other international orders are shipped Regular Air Mail. Shipping times can vary. Please allow up to 1.5 - 3.5 weeks for delivery to all international destinations. Please note: Not all European countries have a package tracking option, Beaton is not responsible for lost or undelivered parcels. 

Depending on your country of origin Customs processing can delay delivery. Please allow 48 hours for tracking to update once the package has shipped.

Where do you ship?
Canada, U.S and most international countries. 

When will you ship my order?
For non pre orders processing time is 5-10 business days.

When will my pre order ship?

This depends on the item. All ESTIMATED ship dates are listed on each pre order listing. These estimated ship dates are just that, an estimate. They are subject to change depending on material, labour, shipping, pick up availability. We do try our best to make an accurate estimate. If you're unsure of the dates, they are listed on the listing and change there if the estimate has changed. 

 

Incorrect Address
BEATON is not responsible for return shipping if customer enters the wrong shipping address during checkout. Please make sure you include your COMPLETE address when entering it in the checkout process. This includes your apartment number and correct postal code. We do not alter addresses once they enter the system.

Are shipping times guaranteed?
We do not guarantee arrival times on international shipments. 

What if my item is not delivered or is lost in transit?
Once parcels are collected from our studio they are then property of Canada Post/usps. BEATON is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required. When we can we track all packages to prevent this from happening.

What are the taxes and duties I will have to pay?
This depends on your country. 

*Please note all duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by BEATON for any reason. We do not declare packages as gifts/low value.

 

EXCHANGES

All sale and promotional code items are FINAL SALE and are not eligible for exchange, return or shop credit. All specialty pre-order items are also final sale. 

All international (this does not include the US) orders are FINAL SALE, no returns, exchanges or shop credit.

We are a small business, trying to operate fluidly and offer the best garments possible. Our production runs are completed in small runs and as we grow, we do not feel we can guarantee sizes to be exchanged. 

Sizing is very important when placing orders! Please email ihaveaquestion@beatonlinen.com with any sizing questions.

We happily offer refunds for returned garments within 30 days of receiving your order. See 'returns' section below.

All sale items are FINAL SALE, we do not offer returns/refunds/exchanges on sale items.

 

RETURNS

Please email katie@beatonlinen.com before you ship items you would like to exchange for shop credit. We do not cover shipping costs on returned items but do offer free shipping on orders over 250$ from our home studio. This includes orders using a credit from a returned item. 

All sale and promotional code items are FINAL SALE and are not eligible for exchange, return or shop credit.

All international (not including the US) orders are FINAL SALE, no returns, exchanges or shop credit.

Upon delivery and inspection of the garment at the BEATON studio, a refund will be issued with email confirmation. Our return policy has changed from credit to refund APRIL 27 2020, credits are still active from before this new policy change. 

 

Cleaning and Restocking Fees
We reserve the right to charge cleaning fees and restocking fees on returned goods. If your item is returned to us with dirt, debris, or smell (excessive pet hair, etc.) you will be notified, sent images, and issued a store credit minus a 20% cleaning fee. If your item is returned with stains or smoke smell, it will be returned to you and will be considered final sale. Customer is responsible for all return shipping costs, the package must be tracked. 

Please email ihaveaquestion@beatonlinen.com for all return/refund requests.